Shipping, Refund, and Cancellation Policy

At Mahgul Fragrances, we aim to provide a seamless shopping experience. This policy outlines our shipping, refund, and cancellation procedures.

1. Processing Time:

Orders are processed within 1-3 business days. You will receive a notification via email once your order has shipped.

2. Shipping Methods:

We offer various shipping options, including standard and expedited shipping. You can select your preferred shipping method at checkout.

3. Shipping Rates:

Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping is available for orders over PKR 5,000.

4. Delivery Time:

Delivery times vary based on your location and the shipping method chosen. Typically, standard shipping takes 5-7 business days, while expedited shipping can take 2-3 business days.

5. International Shipping:

We currently offer international shipping to select countries. Additional customs fees may apply, which are the responsibility of the customer.

6. Order Tracking:

Once your order has shipped, you will receive a tracking number via email to monitor your shipment’s progress.

7. Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will assist you in resolving the issue.

1. Returns:

We want you to love your purchase! If you are not completely satisfied, you may return any unopened and unused items within 30 days of receipt for a full refund.

2. Refund Process:

To initiate a return, please contact our customer service team at [your email address] with your order number and reason for the return. We will provide you with a return shipping label.

3. Exchanges:

If you would like to exchange an item for a different fragrance, please return the original item and place a new order for the desired fragrance.

4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

5. Refund Timing:

Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.

6. Final Sale Items:

1. Order Cancellation:

You may cancel your order within 24 hours of placing it. To cancel your order, please contact us at [your email address] with your order number.

2. After 24 Hours:

If your order has already been processed or shipped, you will need to follow our return policy to return the item for a refund.

If you have any questions regarding our Shipping, Refund, or Cancellation Policy, please contact us at mahgulfragrances@gmail.com